*Free standard shipping for orders over $55 AUD (subtotal, excluding shipping costs).
**Standard shipping for $9.95 AUD. Whilst most Australia orders are received in 3-5 days, please allow up to 7 business days for standard delivery depending upon the time of purchase and your delivery address. For International Orders, it takes 10-14 business days.
***Express shipping for $14.95 AUD. Whilst most express deliveries are received in 1-2 days, please allow up to 4 business days, depending upon the time of purchase and your delivery address. For International Orders, it takes 5-7 business days.
Please note: All orders are dispatched from Sydney, Australia. During sale and holiday periods, delivery may take longer than the estimated time frames above. If you live in WA, NT, certain areas of QLD or remote rural areas, you may need to allow a few extra days for postage.
If you have any questions about delivery, take a look at our FAQ below or contact us.
Do you ship internationally?
Yes. We sure do! By ordering online, we can have your desired products shipped to you anywhere in the world. Free standard shipping for orders over $55 AUD. It takes 10-14 business days bystandard shipping and 5-7 business days by Express.
Can I enter my address in a language other than English?
We encourage you to enter your shipping address in English. This can avoid delays with your order, and ensures that your order is delivered correctly. If it is necessary to enter your address in your localized language, for example in Cyrillic or Pinyin, please ensure that both are entered in the shipping address field.
How long does it take to process an order?
Once your order has been placed it may take up to 72 hours for your order to be dispatched. If you place an order on a weekend, your order should be processed in the following 3 business days. Please note this can take longer during sale or busy periods.
My order is ‘fulfilled’ when I log into my account, but I still haven’t received my parcel. Why?
When your order is ‘fulfilled’, it means your order is being scheduled for dispatch from our warehouse. You should also receive an email notification letting you know your order is on it’s way.
How can I track my order?
When your order is dispatched, we’ll send you an email to let you know. You’ll receive another email shortly after from Australia Post with your tracking information which you can use to follow your parcel’s journey. You can track your parcel on the Australia Post website here and you will also be sent updates about your delivery via Australia Post. You can unsubscribe from these emails at any time via the link in the email or through managing your MyPost account. Please allow up to 24 hours from receiving the dispatch email for your tracking information.
Do I need to be home to sign for my parcel?
Yes. We want to make sure your order gets to you safe and sound, so someone will need to be home to sign for your parcel. We’d recommend selecting a business address to make sure someone is available.
If you're not home and Australia Post determine there is a safe place for the parcel to be left on the premises, they’ll leave it there and take a photo of the parcel as proof that it was delivered safely. If there’s no safe place, a card will be left as normal – and the parcel will be awaiting collection at a nearby Post Office to sign for.
Can I change my shipping address?
If your order has not yet been dispatched, please email us at firstname.lastname@example.org with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address.
If you have any further questions about delivery please feel to contact us.